rugi88 Privacy Policy
Your personal information is our responsibility. This policy explains how rugi88 collects, processes, stores and protects your data while you use our platform — transparently and responsibly.
Our Commitment to Your Privacy
Six pillars that shape how rugi88 manages the personal information of every user.
Secure Data Storage
All data is stored on servers protected with industry-grade encryption. Access to personal information is restricted to authorised staff only and controlled through layered security protocols.
No Data Selling
rugi88 does not sell, rent or disclose your personal information to any third party for marketing purposes. Your data belongs to you — we only use it for the purposes stated in this policy.
Full User Control
You have the right to access, correct and request deletion of your personal data at any time. Requests can be submitted through our support channels, which operate 24/7.
Protection During Transactions
Every deposit and withdrawal — via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency — is processed through encrypted channels. Your financial details are not stored in plain form.
Full Transparency
We clearly inform you about the types of data collected, the reasons for collection and how long it is retained. No hidden terms — this policy is written in straightforward language.
Licensing Compliance
rugi88 operates under international licensing that requires strict data protection standards. This privacy policy is reviewed regularly to ensure it remains compliant with the latest regulatory requirements.
Privacy Policy Details
1. General Information
This Privacy Policy is set by rugi88 ("we", "platform" or "rugi88") and applies to all users who register an account, use our services or visit our website at rugi88.onl. By registering an account or continuing to use our platform, you agree to the data collection and processing practices described in this policy.
This policy is written in English to facilitate understanding for players in Malaysia. Should there be any conflict between another language version and this English version, this English version shall apply.
2. Types of Information Collected
We collect two main categories of information:
A. Information You Provide Directly
- Full name as stated on your identity card (MyKad)
- Date of birth for age verification purposes
- Email address and mobile phone number
- Username and password chosen during registration
- Selected payment method details (e-wallet name, bank name — not card numbers or banking passwords)
- Any communications you send to our support team
B. Information Collected Automatically
- IP address and general location data (not precise location)
- Device type, operating system and web browser used
- Activity logs within the platform, including login dates and times
- Games played and session duration data
- Session cookies and preference cookies (controllable via browser settings)
3. Purposes of Information Processing
Your personal information is used only for the following purposes:
- Verifying user identity and age during account registration
- Processing deposits and withdrawals via supported payment methods
- Providing 24/7 customer support in Malay and English
- Sending important notifications related to your account, transactions and security updates
- Detecting and preventing fraud, money laundering and platform misuse
- Complying with regulatory obligations under the international licensing that rugi88 adheres to
- Improving user experience based on aggregated (not individual) usage patterns
4. Data Storage and Security Measures
All personal information is stored on server infrastructure protected with TLS/SSL encryption during transmission and AES-256 encryption during storage. Internal access is controlled by a tiered authorisation system — only staff with a legitimate work need may access user data.
Financial transaction data — including deposit and withdrawal records — is retained for the period required by licensing requirements and anti-money laundering regulations. Account data that has been inactive for an extended period will be processed in accordance with our data retention procedures.
5. Disclosure to Third Parties
rugi88 does not disclose your personal information to third parties except in the following circumstances:
- Payment service providers: Minimum transaction information required is shared with payment processors such as e-wallet platforms and the FPX gateway to complete your transactions.
- Regulatory authorities: When required by law, court order or a relevant licensing body, we may need to disclose certain information.
- Identity verification: KYC (Know Your Customer) services are used to verify user identity in order to comply with anti-money laundering requirements.
- Platform protection: In cases of detected fraud or security threats, relevant information may be shared with parties responsible for handling such incidents.
In all of the above situations, we only share the minimum information necessary and ensure that recipients are bound by equivalent confidentiality obligations.
6. Use of Cookies
The rugi88 platform uses cookies to improve user experience. Cookies are small text files stored on your device by your web browser. We use:
- Session cookies: Required for login and navigation functions — deleted when you close your browser.
- Preference cookies: Store settings such as your preferred language.
- Analytics cookies: Collect aggregated, non-personal usage data for platform improvement purposes.
You can control or delete cookies through your browser settings. However, disabling session cookies may prevent certain platform functions from working properly.
User Rights Regarding Personal Data
As a rugi88 user, you have the following rights regarding the personal information we hold.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If any of your information is inaccurate or out of date, you may request a correction through our support team.
Right of Erasure
You may request the deletion of your personal data, subject to any applicable legal retention obligations.
Right of Restriction
In certain circumstances, you may ask us to limit the processing of your data while a dispute is being resolved.
Right to Object
You have the right to object to the processing of your data for certain purposes, except where processing is required by law.
Right to Portability
Data you have provided to us can be requested in a structured, machine-readable format.
Right to Withdraw Consent
For processing based on your consent, you may withdraw that consent at any time.
Right to Complain
If you are not satisfied with how we handle your data, you have the right to submit a complaint to us directly.
7. Changes to This Privacy Policy
rugi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements or service improvements. Any material changes will be communicated to users via in-platform notifications or by email to the registered address.
The date of the most recent update appears at the top of this policy. We encourage you to review this page periodically. Continued use of the platform after those changes take effect means you accept the updated Privacy Policy.
8. How to Contact Us About Privacy
For any enquiries, data rights requests or privacy concerns, the rugi88 support team is available to assist you 24/7 via:
- Live chat: Available directly within the rugi88 platform, in Malay and English.
- Email: [email protected]
For formal requests relating to data deletion or transfer, please clearly state the type of request, your account username and sufficient identifying information for us to verify your identity before any action is taken.
Learn More About rugi88
Now that you understand how we protect your data, find out more about the platform and services we offer.
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